Troubleshooter

REPORT ANY PROBLEMS

Please tell us of any problems using the Online Troubleshooter

Please Download the Devi Troubleshooter.
This Document will guide you through any problems. After reading the Troubleshooter guide please complete the relevant forms below as instructed by the Devi troubleshooter.

Section 1 - your details

Please download and read the Devi Troubleshooter before completing this section. Failure to complete all relevant fields and information to DEVI may result in a delay.

Name
*
Company

Address (of Company)

Postal Code (of Company)

City

Country

Email
*
Phone
*
Fax

*Quote Number of Project (if applicable)

Your Reference

Site/Property Contact Name
*
Site Company

Full Site Address
*
Site Postal Code
*
Site City or Town
*
Site Email

Site Phone/Mob
*
Site Fax

*Plot number (at time of build)

*Development name (at time of build)

*Please ignore if the thermostat was purchased through a retail outlet

Section 2

Please download and read the Devi Troubleshooter before completing this section.

DEVI can locate and repair the damaged heating element. On receipt of this section DEVI will issue a quote and a date for this service. In the unlikely event that the damage of the heating element is due to a manufacturing fault, the standard DEVI warranty applies.

Product info	Please tick	Mat size or cable wattage
Devimat timber(100Wm2)
Devimat concrete(150Wm2)
Deviflex heating cables

Cable/mat checklist	Please tick	Resistance(Ohms)
Continuity between live-neutral
Continuity between live-earth
Continuity between neutral-earth
Continuity between earth-earth

Section 3

Please download and read the Devi Troubleshooter before completing this section.

The thermostat may need to be returned for testing. Please confirm that the following have been tested.

1 I have set the thermostat in accordance to the instructions within the quick set-up guide supplied and the following symbol is showing and the outer-rim is not flashing:

Yes
No

2 The thermostat has been tested by a competent electrician and it is confirmed that there is NO output coming from the thermostat:

Yes
No

3 The visual checks on page 6 have been carried out by a qualified electrician:

Yes
No

4 All electrical wiring/connections are in accordance with the wiring diagrams shown on page 7 and this has been confirmed by a competent electrician:

Yes
No

If the answer to any of the questions above is No, please refer back to the Devi Troubleshooter Document (page 2).

Section 4

Please download and read the Devi Troubleshooter before completing this section.

Please confirm the following have been tested.

1 I have set the thermostat in accordance to the quick set-up guide supplied on page 4 and 5 and the following symbol is showing and the outer-rim is not flashing:

Yes
No

2 All electrical wiring/connections are in accordance with the wiring diagrams shown on page 7 and this has been confirmed by a competent electrician:

Yes
No

3 The circuit in the heating element is complete and it has been confirmed that there is not a short circuit:

Yes
No

4 The thermostat has been tested by a competent electrician and it is confirmed that there is output coming from the thermostat.

Yes
No

5 The visual checks on page 6 have been carried out by a competent electrician;

Yes
No

If the answer to any of the questions above is No, please refer back to the Devi Troubleshooter Document (page 2).

Section 5

Please download and read the Devi Troubleshooter before completing this section.

Please give a detailed description of the heating issue you are encountering.

Please Enter Below

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Find Us
DEVI Electroheat Ltd. Brickfields Business Park, Woolpit, Bury St. Edmunds Suffolk IP30 9QS Tel: 0845 434 9991 Fax: 0845 434 9489